QA feyree technology question

Q: How to address phase loss (short circuit) is...

OfficialFeyree

A:1. Inspect the wiring within the distribution box supplying power to the charging station. Specifically check for any unintended contact (short circuit) between two wires. If contact is found, ensure...

Q: How to address phase loss (short circuit) is...

OfficialFeyree

A:1. Inspect the wiring within the distribution box supplying power to the charging station. Specifically check for any unintended contact (short circuit) between two wires. If contact is found, ensure...

Q: How to avoid/resolve overheating issues?

OfficialFeyree

A:1. Before charging, inspect the EV charging cable connection to ensure it is secure, guaranteeing operational temperatures remain within the range specified on the product label.2. If overheating occurs during...

Q: How to avoid/resolve overheating issues?

OfficialFeyree

A:1. Before charging, inspect the EV charging cable connection to ensure it is secure, guaranteeing operational temperatures remain within the range specified on the product label.2. If overheating occurs during...

Q: What should I do if I cannot receive device ...

OfficialFeyree

A:1. Please verify whether you have purchased the phone/SMS notification service within the APP.2. Navigate to the APP settings and ensure the "Push Notifications" or "Notifications" feature is enabled.3. Check...

Q: What should I do if I cannot receive device ...

OfficialFeyree

A:1. Please verify whether you have purchased the phone/SMS notification service within the APP.2. Navigate to the APP settings and ensure the "Push Notifications" or "Notifications" feature is enabled.3. Check...

Q: How to choose a suitable electric vehicle ch...

OfficialFeyree

A: 1. Confirm the charging interface type, please check the charging interface standard of your car:GB/T (National Standard)Type2 (European standard)Type1 J1772 (American standard)Tesla NACS (Tesla specific)2. To check the charging...

Q: How to choose a suitable electric vehicle ch...

OfficialFeyree

A: 1. Confirm the charging interface type, please check the charging interface standard of your car:GB/T (National Standard)Type2 (European standard)Type1 J1772 (American standard)Tesla NACS (Tesla specific)2. To check the charging...

Q: How to cancel the RFID card function?

OfficialFeyree

A: Go to Menu page, find ‘Setting’, then select ‘CardID check’ and set it to OFF.

Q: How to cancel the RFID card function?

OfficialFeyree

A: Go to Menu page, find ‘Setting’, then select ‘CardID check’ and set it to OFF.

Q: What should I do if the charger displays err...

OfficialFeyree

A: Please follow these steps to troubleshoot and resolve the issue:  1. Basic Checks: Immediately stop charging and disconnect the power supply. Check whether the charging station's grounding wire is...

Q: What should I do if the charger displays err...

OfficialFeyree

A: Please follow these steps to troubleshoot and resolve the issue:  1. Basic Checks: Immediately stop charging and disconnect the power supply. Check whether the charging station's grounding wire is...