Q: What should I do if PP (Proximity Pilot) is not connected or malfunctions?

Model: F-OBM27-AC-3P16 I own a byd dolphin surf car I have been trying to charge my car with a new charger for 3 days When I turn it on, the charger works in the app and it also shows when I insert the type2 into the car Nothing happens, it won’t start charging even if I set it to the lowest voltage value like on the charger When I insert it into the car, nothing happens as if I hadn’t inserted it into the car. When I insert the original charger, it starts charging the battery immediately…