A:1. Confirm the vehicle is in a state permitting unlock (e.g., vehicle unlocked, charging completed/stopped).
2. Attempt unlocking via the APP or vehicle controls.
3. Firmly reseat the charging connector and attempt unlocking again, or fully remove the connector, wait briefly, and reinsert it.
4. Restart the charging station device.
5. If the above methods are ineffective, contact customer service for resolution.
